Shipping Policy

1. Processing Times

Orders are typically processed within 2–5 business days from the date of purchase.

2. Shipping Locations

We currently ship to the following regions:

• United States (all 50 states, including Alaska and Hawaii)
• Selected international destinations (please contact support for confirmation)
• We do not currently ship to embargoed countries or regions restricted by U.S. or international regulations.

3. Delivery Times

Standard Shipping (Domestic): 3–5 business days; 7–14 business days for international orders. Delivery times are estimates and may be impacted by weather, customs delays, carrier disruptions, or other unforeseen events outside our control.

4. Shipping Costs

Standard shipping is free on all orders over $50. For other orders, the shipping cost is displayed at checkout. Expedited or international shipping fees (if applicable) will also be displayed at checkout. Duties, customs, and import taxes (if applicable) are the responsibility of the customer.

5. Order Confirmation & Tracking

Once your order has been processed and shipped, you will receive an order confirmation email and a tracking number with carrier details. Tracking information may take up to 24 hours to update in the carrier’s system.

6. Carriers

We partner with reputable logistics providers, including but not limited to USPS, UPS, FedEx, and DHL Express (for international orders). The choice of carrier is determined by our logistics team based on your delivery address, shipping option, and nature of the product.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays caused by incorrect or incomplete addresses, packages lost due to incorrect address entry, or additional costs incurred for re-shipment due to incorrect addresses.

8. Undeliverable or Refused Shipments

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect from the carrier, the customer will be responsible for re-shipping costs. Refunds for unclaimed or refused shipments will exclude original shipping fees.

9. Lost or Damaged Shipments

If your order is lost or arrives damaged, contact us at [email protected] within 7 calendar days of the estimated delivery date with your order details and photographs (if applicable). We will investigate with the carrier and, once confirmed, arrange for a replacement or refund.

10. International Deliveries

International shipments may be subject to additional customs clearance procedures, duties, VAT, or import taxes imposed by the destination country. These charges are the responsibility of the customer. We cannot predict these costs and are not responsible for delays caused by customs processing.

11. Customer Support

For shipping-related inquiries, contact us at [email protected] or call +1 (786) 796-1249, Monday–Friday, 9 AM – 6 PM (EST). Response time is typically 24–48 business hours.

12. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice.